![]() If eligible, a credit will be posted to your account within 1-2 billing cycles or up to 90 days following your outage. Your bill credit eligibility status will be determined automatically, and you will not need to submit a request. Once a credit has been applied, the count of outages resets to zero. Six power outages* during a 12-month period.*A power outage consists of full or partial loss of service for longer than five minutes. Once your outage qualifies for a credit, you will receive an additional $35 a day for every day the outage continues. Catastrophic conditions are defined as an event that results in an official state of emergency or an event that results in an interruption of 10% or more of DTE’s electric customers. A power outage* of more than 96 hours under catastrophic conditions.A power outage* of more than 48 hours due to an event that results in an interruption affecting greater than 1% but less than 10% of DTE’s electric customers. ![]() ![]() A power outage* of more than 16 hours due to an event that results in an interruption affecting 1% or less of DTE's electric customers.These standards provide customers a $35 credit if our investigation determines you have experienced the following: DTE Energy has implemented the revised Service Quality and Reliability Standards as ordered by the Michigan Public Service Commission on March 24, 2023. ![]()
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